Dealing with Jorro is an extremely slow torture of alternating delays, silence, solutions that never materialise and straight up inability to answer questions. I have a job half done and no indication of what's happening. A home charge point should not take 10 months to arrange.
Initial consultation arranged quickly and very professional, no quote followed despite chasing them several times. Would have strong reservations against using this company and their ability to deliver based on this experience
INSTALLATION OF A CAR CHARGERGood stuff first:Great website, good system for obtaining a quote, good slick system for claiming grants. There was also some flexibility, as they allowed me to run their cable and knocked 20 off the price.Electrician polite, pleasant and all staff appear very amiable. Not so good:15th June - ordered.22st June - quote confirmed.20th July fitment date nobody turned up, no phone call, no email, NOTHING!24th July - Im told that after bench testing at Jorro they discovered the charger was a faulty unit (testing AFTER the original fitment date? Go figure.) so 2 week delay to order a new one.13th Aug - new fitment date 11am phone call and informed electrician was sick.22nd Aug - new fitment date charger installed. Electrician polite and install fine, exceptthis time the unit was untested (no bench testing this time.) and didnt actually work when plugged into my car that evening (car was not around during install).23rd Aug After a bit of investigation, the the box-car tethered cable comms CP wire was rewired to the correct terminals and the unit sprung into life.3rd Sept try to arrange final Jorro payment to allow claiming back via EST and Im told FOR THE FIRST TIME, that due to ongoing supply issues, they stuck a spare TYPE 2 tethered cable onto my unit as a temporary measure (probably why it was incorrectly wired?) I would so like to recommend Jorro but what a shambles! Such poor customer communication. A little bit of honesty would be appreciated. If there are supply issues, why not say there are supply issues! That would be appreciated more than the collection of stories Ive been fed. I received no discount and only reluctant apologies for my inconvenience. (you know, like hanging about for 2 days unnecessarily and getting the job finished by others?)
Great work from Jorro UK the help with the grant made the charger install easy. Also the finish from the installer was amazing everything was so neatly done. Very happy with the work.
I really regret using them. They were friendly and helpful, and gave a competitive quote but that all stopped after the installation. After initial promises they communicated less and less. They do not answer emails or the phone. Even after 6 months of trying - as well as getting the Energy Saving Trust involved - they still won't talk to me.
Jorro is a UK Electrician based in Alloa, Scotland. Jorro is located at Alloa Business Centre, Whins Rd, Alloa FK10 3SA, UK.
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